Frequently Asked Questions

Welcome to the Langerluxe FAQ page. We’ve gathered the most common questions to make your shopping experience simple and transparent. If you need additional help, please contact us at Support@Langerluxe.co.

1. How long will it take to receive my order?

Our delivery times are:

  • Order processing: 1–3 business days
  • UK delivery: 5–10 business days
  • USA delivery: 5–9 business days
  • European delivery: 7–15 business days

Delivery times may vary slightly due to customs processing or courier delays. For more details, please visit our Shipping Policy

2. Do you offer free shipping?

Yes. We offer free worldwide shipping on orders over £40. Orders below this threshold will have shipping fees calculated at checkout.

3. Where is Langerluxe based?

Langerluxe is a UK-based brand operated by Generalgalore LTD, Company Number 14914601. Our registered office is:

71–75 Shelton Street,
Covent Garden,
London, WC2H 9JQ,
United Kingdom

4. What if I receive a damaged or incorrect item?

If your item arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. We will arrange a free replacement or refund.

More details can be found in our Return & Refund Policy.

5. Can I cancel my order?

Yes. You may cancel your order within 12 hours of purchase, provided it has not yet been processed or shipped. After dispatch, cancellations are no longer possible, but the item may still qualify for return if unopened.

6. What is your return policy?

We offer a 30-day return period for eligible items. Products must be unused, undamaged, and in their original packaging.

Please see our Return & Refund Policy for instructions.

7. When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect the returned item. The time it takes to appear in your account may depend on your bank or card provider.

8. Do your products come with a warranty?

Yes — all Langerluxe products are covered by our 30-day satisfaction guarantee. If you’re not happy with your purchase, we’ll make it right.

9. How can I contact customer support?

You can reach us anytime via:

10. Do you ship internationally?

Yes. We ship to the UK, USA, and most of Europe. Delivery times vary based on region — see our Shipping Policy for full details.

11. Do you have a physical store?

No — we operate exclusively online. This allows us to keep prices fair and deliver high-quality lighting directly to your home.

12. Can I place a bulk order?

Yes. For bulk purchases or business enquiries, please contact us at Support@Langerluxe.co.

13. How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to follow your parcel.

14. Do you restock sold-out items?

Yes — many of our best sellers are restocked regularly. If an item is unavailable, feel free to contact us for an estimated restock date.

Contact Information

  • Store: Langerluxe
  • Company: Generalgalore LTD (Company Number: 14914601)
  • Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
  • Email: Support@Langerluxe.co
  • Phone: +44 79 1626 8260